Terms of Service
Effective 25 May 2018
Please take a moment to read these terms and conditions before using the Parkcor website or secure client dashboard. By using the Parkcor website or client dashboard please note that you are signifying your agreement to be bound by these terms and conditions.
Terms
Parkcor (“Parkcor”, “Us”, “We”, and “Our”) welcomes you to our website (“Site”) and secure client dashboard (“Dashboard”). The “Site’ and ‘Dashboard’ means www.parkcor.com, www.parkcorglobal.com, www.accounts.parkcorglobal.com and any successor URLs, mobile or localised versions in whatever format they may be offered both now and at any future time. The “Client” means licenced customers of Parkcor who use Our “Service” at car park sites owned or operated by them. The “Service” means the Parkcor ANPR camera system and digital platform installed and managed by Us at “Client” car parks. Through the “Site” and “Dashboard” we provide general information regarding our company, products and services and authenticated access to the secure client area.
Permission
You have permission to use the Site if:
- you use it for informational and internal business purposes (personally or for your company)
- you follow the rules outlined in these Terms & Conditions
You have permission to use the Dashboard if:
- you are an authorised employee, sub-contractor, or representative of the Client with written permission from the Client and an accredited login
- you follow the rules outlined in these Terms & Conditions in full
- you adhere to the Parkcor Privacy Policy – parkcor.com/privacy
General
Parkcor absolutely reserves the right to update these Terms & Conditions at any time whatsoever by displaying amended Terms & Conditions and you will be deemed to have agreed to these when you next use the Site or Dashboard. The Privacy Policy and Cookie Policy are part of the Terms & Conditions of use of the Site and Dashboard.
Copyright
The content made available through the Site and Dashboard, including text, graphics, logos, icons, images, and data compilations, is the property of Parkcor and is protected by copyright and any other intellectual property rights subsisting in it, except when expressly stated otherwise. Reproduction or copying of any part of the Site or Dashboard in any form, including electronic media, is prohibited. All trademarks displayed on this site are owned by Parkcor.
Obligations and Restrictions
You may not use the Site or Dashboard for unlawful purposes including:
- providing inaccurate, false, or misleading information
- posting material that contains a virus or interferes with this website or attempts to decipher or modify the software, coding or information
- breaching any applicable laws, regulations, licences, or third party rights whatsoever
- purposely intercepting, accessing without authority, or expropriating any system, data or personal data as specified in the appropriate data protection legislation
You agree to reimburse Parkcor in respect of all losses, costs, actions, claims and liabilities incurred by Us as a result of any breach of these terms or any data submitted by you to Us.
Electronic Communications
When you use the Site or Dashboard to communicate with Us via email or form you are doing so electronically. For the purposes of responding to your enquiry you consent to receive communications from Parkcor electronically and agree that all Our communications with you electronically satisfy any legal requirement that such communications should be in writing, unless applicable and relevant laws specifically require communication in a different format.
General Liability
While the information on this Site and Dashboard has been included in good faith, it is for general informational purposes only. No warranty is given by Parkcor as to the accuracy of information and there shall be no liability for any loss, damage or expense arising in contract, tort or otherwise out of any reliance on information contained or access to, use of, changes to, or inability to use the Site or Dashboard.
Parkcor undertakes to make all reasonable attempts to prohibit viruses from the site but does not undertake to guarantee this. You should take the necessary precautions and put anti-virus software and any other reasonable measures in place in respect of this.
Access to Secure Dashboard
As an authorised Client user of the Dashboard you are bound by the following Terms & Conditions specific to use of the Dashboard in addition to the Terms & Conditions of the Site.
Access to the Dashboard is restricted and is accessible to authorised Client users only who have a licence to use the Service. Authorised users are solely responsible for the security of the user name and password that has been provided to you by Parkcor and must not share it with anybody else.
By entering the Dashboard you accept these Terms & Conditions and are granted a non-exclusive right to the following:
- View the material on the Dashboard
- Access material contained on the Dashboard
- Download material contained on the Dashboard for temporary purposes such as offline viewing
Secure Dashboard User Obligations
Please note the following obligations of use:
- To ensure your employees, colleagues, sub-contractors, and any other agents with authorised access to the website are made aware of these Terms & Conditions
- To not make available material on the Dashboard to any person other than authorised employees, colleagues, sub-contractors and other agents without the written consent of Parkcor except where required by law
- To ensure your authorised employees, colleagues, sub-contractors, and any other agents fully understand and comply with the Parkcor Privacy Policy – parkcor.com/privacy
You agree to fully reimburse Parkcor for all losses, costs, actions, claims and liabilities incurred by Us as a result of any breach of these user obligations or any data submitted by you to Us, or to you by Us, otherwise than in accordance with these Terms and Conditions.
By using the Site or Dashboard you acknowledge that Parkcor retains all ownership of all right, title and interest to the Service, the Service design and all documentation, and the intellectual property rights therein (including absolutely without limitation, all patent rights, design rights, and copyrights).
Furthermore, you agree not to copy, modify, or reverse engineer the Service hardware, software, or design, make derivative works based upon the Service, or use the Service to develop any Services, without Parkcor’s approval or sell, license, rent, or transfer the Service to any third party.
Parkcor shall own all rights, title and interest, including related intellectual property rights, for suggestions, enhancement requests, feedback, or other information provided by you or any other party relating to the Service. Parkcor does not claim intellectual property rights over any data you upload or add to the Service. All data added to the Service by you or authorised users of your account retains its original ownership.
Upon the termination of your right to use the Dashboard all copies, electronic and printed, of material obtained from Dashboard must be destroyed, disposed, of or returned to Parkcor.
Secure Dashboard Liability
You agree that no warranty is given as to the accuracy of information on the Dashboard and there shall be no liability for any loss, damage or expense arising in contract, tort or otherwise out of reliance on information contained on the Dashboard or inability to use the Dashboard. You accept that Parkcor takes no responsibility for any error in material on the Dashboard.
Parkcor claims no property rights over any data uploaded or added to the Dashboard by means of the Service. All data added to the Dashboard when using the Service by you or authorised or approved users of the Service retains its original ownership.
Parkcor undertakes to ensure that availability of the Dashboard will be uninterrupted and that transmissions will be free of error. Due to the nature of the internet however this cannot always be guaranteed. Additionally access to Dashboard may be at times suspended or restricted to enable maintenance, repairs, or the introduction of upgraded or improved features. Parkcor will always attempt to limit the frequency and duration of any such suspension or restriction.
We will not be responsible for losses caused by any breach on Our part or that of our sub-contractors in the provision of the Dashboard. In addition, We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, or goodwill), or any other indirect losses that were not foreseeable to both you and Us and Our sub-contractors when you commenced using the Dashboard. We and Our sub-contractors will not be responsible for any delay or failure to comply with Our obligations if the delay or failure arises from a cause beyond Our or Our sub-contractors’ reasonable control.
Please note that nothing in these conditions limits or excludes Our responsibility for fraudulent representations made by Us or Our sub-contractors or for death or personal injury caused by Our or Our sub-contractors negligence or wilful misconduct.
Legal Jurisdiction
The Terms & Conditions governing the use of the Site and/or Service and Dashboard and any issue connected with it, shall be governed by and construed in accordance with Irish law. By using the Site and/or the Service and Dashboard you shall be in agreement that the courts of Ireland have exclusive jurisdiction to settle all disputes arising out of or in connection with the use of the Site and Service and Dashboard.
Privacy
Effective 25 May 2018
At Parkcor, we’re committed to respecting your privacy and data protection rights and recognise the importance of protecting the personal information we collect. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to our services, websites, and communications.
Overview
This privacy notice is an overview of how Parkcor uses your personal data (that is information about you and your vehicle) to provide car parking services, access to our website, and responses to any engagement you may make with us.
When collecting this data as specified in this policy Parkcor are the Data Controller. This document outlines our approach to compliance with the General Data Protection Regulation (GDPR) and all other relevant data-protection legislation.
This Privacy Policy will explain:
- Why we process your personal data
- What personal data we collect and process
- When and why we will share personal data
- How long we will keep personal data for
- Your rights as a data subject
- The lawful basis for processing your data
This Privacy Policy covers people who:
- Visit car parks with Parkcor ANPR camera systems in place
- Register on the Parkcor website to receive information about Parkcor
- Visit our website
- Use the Parkcor Client Dashboard
Who We Are
Parkcor Ltd., is a company registered in Ireland with a business address at 28 – 32 Upper Pembroke Street, Dublin 2, Ireland.
What We Do
Parkcor installs and manages Automatic Number Plate Recognition (ANPR) cameras on behalf of our clients (landowners, management companies, retailers, business owners) at their car parks. When a vehicle enters one of these car parks, our camera will take a picture of the vehicle and its registration. This data is used to ensure, 1) compliance with the contractual parking terms of the client car park the vehicle is visiting and, 2) provide the client with the information necessary to improve the provision and management of car parking services for visitors to their car park.
What data is processed when you use a Parkcor car park
Purpose of processing personal data
The purpose of processing data is to provide effective car park services and ensure compliance with your contractual obligations having entered and remained at the client car park.
Data we collect
When a vehicle uses a car park with a Parkcor ANPR camera we collect and process data that consists of images of vehicles using the car park and the vehicle registration.
If the contractual parking terms of the car park are breached, that is a vehicle stays for longer than the permitted time communicated on signage at the car park, an enforcement notice against that vehicle may be raised.
In the event of this, the image of the vehicle and its registration along with its details and movement may be shared with the 3rd party enforcement operator tasked by the car park site-owner, management, or business owner with providing enforcement procedures such as clamping at the car park.
Categories of data we process and how long this is retained
- Where there has been no breach of the parking contract
Where a user of the car park is compliant with the contractual terms of the car park the information we collect is the image of your vehicle and its registration. From time to time we may also capture images of vehicle occupants or bystanders. When your data is obtained in this way it will be retained in a pseudonymous manner for a period of 24 months from the last time you visit the car park in order to properly manage the car park and provide car parking services. At this time the data and all images will be fully erased. Your full rights under data protection law are explained further on in this privacy policy.
- Where there has been a breach of the parking contract
Where a user of the car park is non-compliant with the contractual terms of the car park your data is collected as above and may be supplied to the 3rd party enforcement operator responsible for the car park. In this instance, your data will be retained for a period of 6 years in order to make it available in the event of a dispute or legal appeal. Should the dispute or legal appeal be on-going after 6 years this data may be required to be further retained until the case is closed.
How and why we process your data
The lawful basis for processing data are the Performance of a Contract and Legitimate Interests.
Parkcor collects and processes data at car parks with Parkcor ANPR cameras for the following purposes:
- To ensure compliance with the parking contract, as displayed on signage throughout each car park, and to provide 3rd party enforcement operators tasked with ensuring compliance with the relevant information they need when necessary.
- To provide car park management services, including better car parking operations, data analytics, and the prevention and detection of crime.
Parkcor collects data of drivers using car parks with Parkcor ANPR camera systems installed and processes it as necessary for the performance of the parking contract. This includes sharing data to enforce these terms and conditions when necessary.
Data is also processed in pursuit of our, the landowners, and the public’s legitimate interests which includes:
- Provision of an effective car park management service by the client to improve the customer parking experience.
- Sharing of information with the client where they are providing whitelist parking permits to specified individuals (e.g. legitimate business visitors, staff parking permits).
- Carrying out data analytics, including vehicle turnover, vehicle stay times, repeat visits.
- Providing data to the police to assist with the crime prevention and detection when legitimately requested.
Sharing your personal data
Your personal data is or may be shared with the following as necessary:
- Car park clients (landowner, management company, retailers, or business owner)
- 3rd party enforcement operators and their agents
- Police authorities
- Authorised subcontractors such as business process outsourcers, legal advisors, and IT service providers.
Other than the parties listed we do not share any information with other third parties. All parties act in accordance with your rights afforded by the General Data Protection Regulation (GDPR). Parkcor does not store or transfer any data outside the EU.
What data is processed when you contact Parkcor
Purpose of processing personal data
When you submit a commercial or general enquiry to Parkcor by email, telephone, or via our website we collect your data in order to be able to respond to you with the information you require.
Data we collect and process
The data we collect and process may include:
- Your name
- Your organisation/company name
- Car park location
- Car park details
- Your email
- Your phone number
- Your business address
- Your message details and other relevant information communicated to us via telephone, email, or website
How and why we process your data
Parkcor collects and processes your personal data for the purposes of:
- Reviewing and responding to your enquiry
- Providing you with information via email or post, where requested
- Adding you to our commercial mailing list for future relevant communications
If you wish to withdraw your consent at any time please email marketing@parkcor.com with the subject line ‘unsubmit’.
Sharing your personal data
In order to support the purposes above, we may from time to time share some of your data with relevant 3rd parties such as site assessors, installation professionals, equipment manufacturers and other relevant parties in order to respond to your request.
What data is processed when you use our website
Purpose of processing personal data
Parkcor collects and processes personal data when you visit our website or login to the secured private client account area known as the Dashboard.
For the general website we use Cookies to improve your visit to the site and to help us provide a better experience. You can find out more about these at www.parkcor.com/cookies
For the secure client account area of the website the following explains what data we collect and how it is processed.
Data we collect and process when using the Dashboard
Parkcor provides secure access to the Dashboard to authorised representatives of the client (landowners, management companies, retailers, business owners) in order to communicate information needed to run efficient car parking services.
As an authorised representative we use secure authentication procedures to provide you with account access while involves us collecting and processing the following data.
- Your name
- Your email
- Your login details
- Your organisation/company name
- Your email
- Your IP address
- Your login history
- Your visit history
How and why we process your data
Parkcor collects and processes your personal data for the purposes of:
- Providing authorised access to the secure Dashboard
- Providing relevant information you need to view content
- Providing emails and other communications regarding the client account
We retain this data until such a time as we are informed in writing by the client that the authenticated user no longer requires secure access and then remove all data relating to this user. This does not preclude a user withdrawing at any time their consent to collect or process data. However, doing so will limit our ability to provide access to the secure client dashboard area.
Sharing your personal data
In order to support the purposes above, we may from time to time share some of your data with other parties such as relevant business colleagues and IT partners.
Data Security
Parkcor is committed to data privacy and has in place measures and precautions to protect and secure personal data.
We protect all information from unauthorised access, alterations, disclosures and destruction and have the highest levels of security in place.
- Pseudonymisation
- SSL
- TLS
- Encryption
- Restricted access
- Authentication
- Firewalls
- Anti-virus firewalls
Your rights
Under data protection law you are entitled to access personal information that Parkcor collects and processes about you and to request information about the following:
- The personal data we hold about you
- The purposes of processing this data
- The categories of personal data concerned
- The recipients with whom the data has or will be shared
- The length of time we store your personal data
- The source of the personal data
You also have the right to:
- To object to your data being processed
- To access your personal data we hold
- To be informed about how we process your data
- To restrict how your data is processed
- To request that personal data is corrected when inaccurate
- To have your personal data erased
- To request to move, copy, or transfer personal data
- To be informed about automated decision making, including profiling
In the event that you exercise your rights to the above we will respond within one month to your request unless there is a valid reason for not doing so, at which point you will be notified. Please note that under data protection law we must first confirm your identity before providing any information.
Contacting the Data Commissioner
Parkcor processes your personal information in compliance with this privacy policy and in accordance with the relevant data protection laws. However should you wish to raise a complaint about how your personal data is processed or are dissatisfied with how we handle your information you have a right to lodge a complaint with the supervisory authority.
Data Protection Commissioners
Website: https://dataprotection.ie
T: +353 57 8684800 / +353 (0)761 104 800 / 1890 252 231 (lo call number)
E: info@dataprotection.ie
Contacting Parkcor
If you have any questions about our privacy policy, or requests regarding your personal data or data rights, please contact us and we’ll be happy to respond.
You can contact us at:
Data Protection Officer, Parkcor Ltd., (add address)
Alternatively you can contact us via email or telephone:
- DPO@parkcor.com
- +353 1 01 254 2344 (9am – 5pm, Monday to Friday)
- Parkcor, 28 -32 Pembroke Street Upper, Dublin 2, Ireland
